• ServiceNow - Bangalore (8814045)

Industry : BPO / ITES
Location : Bangalore
Experience Range : 4 - 8 Years
Qualification : graduate (i pass it diploma and b com)
Open

Job Description
About Us :
2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients—disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives—not ours. We are excited for the future and the opportunity to work with you in these areas to exceed
About Company :
Client is a Leading IT MNC & Management Consulting Company
Roles and Responsibility :

Level 10

Location : Bangalore

 

Accountabilities

 

Working with the project to deliver a supportable initial implementation

Represent the voice of IT Operations during the initial implementation of Service, which is delivered by a project team, utilizing an external implementation partner

Contributing to the sprints to help the project deliver successfully

Own and coordinate support tickets, incident and problem resolutions as a second/third line support engineer.

Ensure the end-to-end SaaS landscape (i.e. SaaS, Interfaces, Reporting, authentication , etc.) remains available, reliable, secure and compliant.

Ensure availability, reliability, consistency of data throughout all integrated applications in the SaaS landscape (input-output)

Manage relationships with third party teams and vendors.

Continuously increasing the effectiveness and efficiency of Support Services.

Changes / Configuration

Request Management; Execute standard Requests

Change Management; Assess/Implement configurations and enhancements

Business processes: Configure application for IT processes.

Release Management: Ensure impact analysis is done on the integrating applications

Supportability: ensure changes, configurations and project deliverables/solutions are successfully delivered into the SaaS landscape

 

Dimensions and Special Challenges

Working with a project team for the initial implementation, then transitioning into a DevOps operations team that will grow around you as the implementation partner exits

Managing multiple delivery priorities, multiple demand requests and complex issues

High degree of application, technology and SaaS landscape complexity and integration

Works as one team with business support teams to ensure seamless deployments of changes and maximum added value for the business by proposing continuous improvements in line with the business needs and strategy

 

Mandatory Qualifications and Skills

 

Solid ServiceNow technical skills based on both trainings but also practical experience on ITSM modules

Minimum of 24 months experience with configuring and/or administering/supporting ServiceNow

ServiceNow platform upgrades experience

Awareness of ITBM, ITOM modules of ServiceNow

Understand basic fundamentals of iterative development and continuous delivery

Understand basic fundamentals of software development processes and procedures

Understand incremental delivery and use metrics to track progress against the intended time-line

Prior experience working in agile/scrum delivery teams

Demonstrated strong understanding of data architecture, data modelling and data reporting

Experience in working with and managing third party vendors, including SaaS vendors

Experience as a software engineer

Self-starter and able to handle concurrent tasks with appropriate priority

Strong stakeholder, interpersonal relationship, and negotiation skills to work with multiple stakeholders across organizational and business boundaries at all levels.

Excellent interpersonal skills and a collaborative management style, both face-to-face and virtually

Ability to challenge and debate issues of importance to the organization

Excellent communication skills both verbal and written

Very good knowledge of ITIL  all process management aspects

4-7 years software engineering and/or systems support

Minimum Education or Certification: 4-year Degree related to IT

 

             

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