• V&A Trainer

Industry : BPO / ITES
Location : Pune
Experience Range : 2 - 4 Years
Qualification : Any graduate
Open

Job Description
About Us :
2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients—disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives—not ours. We are excited for the future and the opportunity to work with you in these areas to exceed
About Company :
Client ia a Leading ITES MNC
Roles and Responsibility :

Consistent alignment with operations by auditing calls, understanding needs, conducting refresher training

Maintain Data as per training BPMS / requirement

Support inter & intra function collaboration

Proactively share best practice ideas from across locations to add value

Contribute to process improvements and innovation in the training function

Conduct Need Analysis and share feedback

Meet the monthly Conversion & Effectiveness of targets

Provide feedback to the advisors on Communication and Soft Skills aspects

 

Desired Candidate :

Ability to work under pressure

Time Management

Interpersonal skills

Ability to Prioritize

Ability to meet Deadlines

Team work

Facilitation Skills, Presentation Skills

Good Knowledge about computers and Excel.

Excellent communication skills

Good people management skills

Good MS office skills

Data Handling /Data interpretation

Process Oriented

Planning

Content creation skills on Word, Power Point and any other medium

 

A+| A| A-