• Team Manager - Ops

Industry : BPO / ITES
Location : Pune
Experience Range : 5 - 8 Years
Qualification : Bcom
Open

Job Description
About Us :
2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients—disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives—not ours. We are excited for the future and the opportunity to work with you in these areas to exceed
About Company :
Client is a Leading ITES MNC
Roles and Responsibility :

Doing weekly audits and Administering  feedback for the same.

Employing Other methods to improve the same, for example : conducting process knowledge tests.

Productivity and resource management

Develop and conduct process knowledge test to increase efficiency

Tracking and managing teams sickness and absence

Daily /Weekly communication all process and organizational updates to the advisors.

Floor walking /Floor support

Participate in weekly Call consistency workshops with managers and client.

Supporting the Real time management team with queues when required

Managing available resources across various functions to avoid loss in productivity

Role Responsibilities (contd.)

People Management

Should include responsibilities for other staff if applicable, in terms of recruiting of, assessing of, training of, managing of direct reporting staff

 

Span of Control -15 -20

Action monthly performance reviews and goal setting exercises

Weekly/Monthly feedback for quality and productivity

Training and delegation to upskill/cross skill and motivate staff

Resolve all staff issues and pay queries

Staff leave management

Ensure grooming for all advisors according to opted career path within the organization

Use innovative methods to keep advisors engaged (plan and conduct team building exercises, outings etc )

Analyzing data to identify bottom quartile performers and design appropriate action plans to improve performance.

Performance management of bottom performers

Managing new joinees to get them up the learning curve

Preparing yearly performance review documents to be used for annual appraisals.

To manage retention effectively and track the same using monthly reports and action plans for possible attrites.

Escalation and follow up of people issue to respective authorities to ensure quick resolution

Ensure timely payroll inputs are provided to avoid dissat.

Administrative tasks

General administration support provided for

Creating and updating all advisor files.

Updating all relevant operational trackers.

Enforcing business policies.

Complying with compliance regulations.

Organising transport for staff as per roster

Recruiter Name : Avishek
Recruiter Number : 03340436703
Recruiter Email Id : avishek.s@2coms.com
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