• Desktop Management (R2335550/ R2353466)

Industry : IT-Hardware & Networking
Location : Mumbai
Qualification : Graduation
Not posted

Job Description
About Us :
2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients—disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives—not ours. We are excited for the future and the opportunity to work with you in these areas to exceed your expectations.
About Company :
Client is a Leading IT MNC
Roles and Responsibility :

For Desktop Management.

 

Please find below JD

Exp - 0.6 to 3

Location- Mumbai Airoli

 

Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

Primary responsibilities are focused on customer contact, not transaction processing.

Comprehensive knowledge of desktop & laptop PC hardware, maintaining other computer peripheral devices such as printers, End-User Devices (PDAs, Smart Phones, Blackberry devices, etc.)

Good knowledge on Windows desktop, Windows Server.

Experience in Providing technical Support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.

Knowledge of Antivirus (Symantec, Norton, CA e-trust etc) & personal computer software (Microsoft Office Suite 03-07)

Knowledge of creating & implementing software imaging through Symantec Ghost.

Knowledge of Escalation procedures to appropriate individual based on established guidelines and procedures.

Create Knowledge Base Articles / Technical Notes.

Conduct user training on various technical issues when needed.

Maintains all workstation hardware and software in accordance with company's standard guidelines to ensure optimum performance and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.

General knowledge of network principles, concepts, and technologies applicable to hardware, software, and administration utilities.

Good knowledge on Windows desktop, Windows Server.

Developed problem-solving skills.

Comprehensive verbal, written communication and Interpersonal skills.

Previous experience or aptitude to be successful in an Administration and Operations capacity good to Have.

Knowledge on ITIL processes especially Incident Management.

Incident logging tools like Remedy, HP Service Desk, CA Service Desk etc.

 

 

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