• Soft Skill Trainer (Customer service Vertical)

Industry : BPO / ITES
Location : Bangalore
Qualification : graduation
Not posted

Job Description
About Us :
2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients—disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives—not ours. We are excited for the future and the opportunity to work with you in these areas to exceed your expectations.
About Company :
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Roles and Responsibility :

Analyze customer survey results from soft skills perspective, formulate improvement initiatives and drive their implementation across aligned team/s

Ensure successful execution of training needs including resource planning and measuring program training effectiveness

Monitor and ensure completion of daily training administrative work such as timekeeping, and other administrative tasks as required in a timely and accurate manner

Scheduling training planner.

Keep team motivated to perform on deliverables and help them deal rejections.

Assist/support team members with personal development planning

Where required, support the management in conducting process related checks/audits.

Aid other work units when required, particularly in the quality management.

Identify ways to improve language skills of teams and action accordingly.

 

Desired Candidate :

We have an Urgent Opening for Soft Skills Trainer Cum Process Trainer(Customer Service Verticle) in Bangalore(Singasandra)




      • Conduct interviews for potential candidates and assess trainability on communication skills.
      • Conduct New Hire Training and Refresher training on the floor.
      • Experience in Customer Service environment with exposure to inbound, outbound, chat and email process.
      • Capable of identifying gaps and executing initiatives.
      • Proficiency in use of MS office presentations and excel.
      • Effective communication, organizational, motivational and time management skills


Recruiter Name : Anshu Jain
Recruiter Number : 6289575943
Recruiter Email Id : anshujain@2coms.com
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