• Ops Manager - Travel

Industry : BPO / ITES
Location : Kolkata
Qualification : Any Graduate
Open

Job Description
About Us :
2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients—disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives—not ours. We are excited for the future and the opportunity to work with you in these areas to exceed your expectations.
About Company :
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Roles and Responsibility :

Roles & Responsibilities: -

 

?Experience in managing travel domain.

?Understanding of inbound//outbound queue management,

?Out of the box thought process.

?Team handling, Client management, Performance management and inter departmental co-ordination for day to day business management.

?Manage customer escalations and complaints

?Provide on-going support, development, empowerment and positive reinforcement to Team Leaders and Advisors.

?Measure and manage the team to meet performance targets

?Ensure that all Human Resources policies and procedures are observed

?Develop performance goals for all Team Leaders and conduct midyear and annual reviews

?Provide relevant internal and external reports as per the business unit requirements

?Monitor absenteeism and adherence for the business area

?Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates

?Identify and drive continuous improvements and initiatives in the process

?Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management

?Collaborate with internal teams, inter departments , cross functions across locations

 

Required Skills:

 

?Assertive, High energy levels

?Strong Interpersonal Skills and ability to interact effectively with stakeholders

?Flexible, adaptable and demonstrate teamwork skills

?Ability to multi task, Planning and project management skills

?Result orientation, Process Oriented

?Ability to motivate others

?Ability to learn quickly

?Ability to prioritize,? meet deadlines, deliver stretch assignments

?Proficient in MS Office . Good knowledge of Power point and Excel (including? formulas and functions, pivot tables ).

?Knowledge of Organizational structure, work flow and operating procedures

?Leadership, Analytical, Good people management skills

?Previous Back office experience would be highly desirable.

?Knowledge on travel domain.

 

 

Education:-

?Graduate in any discipline

 

Desired Candidate :

Experience in Travel domain BPO (Inbound / Outbound) operations is mandatory


Please share your resume on rafikhunnisa.s@2coms.com or call me on 8420577308

Recruiter Name : Rafikh
Recruiter Number : 8420577308
Recruiter Email Id : rafikhunnisa.s@2coms.com
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